Privacy Policy – How 1ee com Protects Your Data

01Overview

1ee com takes the privacy of every player seriously. This policy sets out, in plain language, exactly what personal information we collect when you use our platform, why we collect it, how it is stored and protected, who it may be shared with in limited circumstances, and what choices you have over your own data.

This Privacy Policy applies to all users of 1ee com — whether you are accessing the platform via our website on desktop, a mobile browser, or through the dedicated 1ee com app. It covers all parts of the platform: account registration, sports betting (including cricket and PSL markets), live casino, bingo, slots, esports, deposits, withdrawals and customer support interactions.

We collect personal data only to the extent necessary to provide you with a functional, secure and personalised platform experience. We do not collect data we do not need, and we do not hold data longer than required. We do not sell your personal information to advertisers, data brokers or any other commercial third parties. That is a firm commitment — not a marketing line.

If you are based in Pakistan and using 1ee com, this policy governs the handling of your data. The platform processes all transactions in PKR and your data is handled in a manner consistent with responsible data practices applicable to Pakistani users.

02Data We Collect

We collect two broad categories of data: information you provide directly, and information generated automatically through your use of the platform.

Information You Provide

• Registration data: your full name, date of birth, email address and contact number provided when you create your 1ee com account
• Identity verification documents: government-issued identity document and payment method ownership proof required before your first withdrawal is processed
• Payment information: the mobile wallet number (JazzCash, Easypaisa), bank account details (for Raast or bank transfer) or card details used for deposits and withdrawals — stored in tokenised form only
• Support communications: messages, queries and complaints submitted to the support team, including any documentation you attach
• Responsible gaming preferences: deposit limits, session reminders, cooling-off periods and self-exclusion settings you configure in your account

Information Collected Automatically

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution and mobile network operator
• Platform usage data: pages visited, features used, session duration, betting and gaming activity, login timestamps and in-app navigation patterns
• Transaction data: a full record of deposits, withdrawals, bets placed and settled, bonuses claimed and game history associated with your account
• Cookie and tracking data: session identifiers, preference cookies and analytics data — see the Cookies section below for full details

03How We Use Your Data

We use the data we collect for specific, legitimate purposes only. The table below summarises the key uses:

We do not use your personal data to make fully automated decisions that have a legal or similarly significant effect on you without human review. If automated tools flag your account for any reason, a member of the team will review the matter before any action is taken.

04Payment Data

All financial transactions at 1ee com are processed in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank transfer or a card, your payment credentials are handled by our payment processing partners — not stored in raw form on our own servers.

Card details and mobile wallet credentials are tokenised at the point of entry. This means a secure reference token is stored rather than your actual account number or card number. This approach significantly reduces the risk associated with any potential data security incident.

We retain a record of transaction amounts, dates, methods and outcomes for account management, withdrawal verification and fraud prevention purposes. This transaction history is part of your account data and is available to you on request.

Payment data is shared only with the payment processor required to complete the specific transaction. It is not shared with any other third party for commercial purposes. Our payment partners operate under strict confidentiality and data security obligations.

05Sharing Your Data

1ee com does not sell, rent or trade your personal data. We share data with third parties only in the following limited circumstances, and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card network processors receive the payment data required to complete your transaction. Each processor is bound by its own data protection obligations.
• Identity verification providers: When you submit identity documents for account verification, they are processed by our verification partner. Documents are used solely for age and identity confirmation and are not retained beyond what is necessary.
• Fraud and risk management services: Device data, IP addresses and transaction patterns may be shared with fraud detection partners to protect the platform and all players from abuse.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics tools to help us understand platform performance. This data cannot be used to identify you individually.
• Legal and regulatory requirements: Where required by applicable law or in response to a valid legal process, we may be obligated to disclose account or transaction data to the relevant authority. We will notify you where legally permitted to do so.

All third parties with whom we share personal data are required to handle it responsibly and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

06Cookies & Tracking

1ee com uses cookies and similar tracking technologies to keep the platform functional, secure and personalised. A cookie is a small text file placed on your device when you visit the website or use the app.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit, security tokens and preference saves. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand how players use the platform — which sports markets are most popular, which pages take longest to load, and where navigation issues occur. Data is aggregated and anonymised.
• Functional cookies: Remember your preferences such as language settings, preferred sports (cricket, PSL, football), last-used payment method and display preferences.
• Marketing cookies (optional): Used only if you have consented to receive marketing communications. These help ensure that any promotions shown to you are relevant to your activity on the platform.

You can manage cookie preferences through your browser settings at any time. Disabling essential cookies will affect your ability to use the platform. Disabling analytics or marketing cookies will not affect your ability to bet, deposit or play.

07Data Security

Protecting your personal and financial data is a core operational responsibility at 1ee com. We employ a range of technical and organisational measures to keep your data safe:

• All data transmitted between your device and the 1ee com platform is encrypted using TLS (Transport Layer Security). This applies to account logins, deposits, withdrawals and all account management actions.
• Payment credentials are tokenised and never stored in plain text on our systems.
• Access to personal data within the organisation is restricted on a need-to-know basis. Only team members who require access to specific data to perform their job functions are granted it.
• Our systems are monitored for unusual activity around the clock. Suspicious login attempts, unusual transaction patterns and potential data access anomalies trigger automated alerts for review.
• Passwords are stored using industry-standard one-way hashing. 1ee com staff cannot retrieve or view your password — only reset it through a verified process.
• We conduct regular reviews of our data security practices and update them as threats evolve.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify affected players promptly and take immediate action to contain and remediate the incident.

You also play a role in keeping your account secure. Use a strong, unique password for your 1ee com account. Do not share your login credentials with anyone. If you believe your account has been compromised, contact our support team immediately.

08Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this policy. Specific retention periods are guided by the following principles:

• Active account data: Retained for the full duration of your account being open and active on the 1ee com platform.
• Transaction and betting records: Retained for a minimum of five years from the date of the transaction. This is required for financial record-keeping, fraud investigation and dispute resolution purposes.
• Identity verification documents: Retained for the period required following account closure. Documents are securely deleted once the retention period has passed.
• Support communications: Retained for three years from the date of the last interaction, to allow for follow-up and dispute reference.
• Self-excluded player records: Where a player has self-excluded, a record of the exclusion is retained for the full exclusion period and beyond to prevent inadvertent re-registration during the exclusion window.

When the applicable retention period has passed, data is securely deleted or anonymised so that it can no longer be linked to you individually.

09Your Rights

As a user of 1ee com, you have the following rights over your personal data. To exercise any of these rights, contact our support team with your request:

We aim to respond to all data rights requests within a reasonable timeframe. Some requests may require identity verification before they can be actioned. Certain rights are subject to overriding legal obligations — for example, transaction records required for financial compliance cannot be deleted on request during the mandated retention period.

10Minors

1ee com is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 18. Age verification is a mandatory part of the registration and withdrawal process. If we become aware that an account has been registered by a minor, the account will be immediately suspended, all balances will be returned to the depositing payment method, and the account data will be securely deleted.

If you are a parent or guardian and believe that a minor has registered an account at 1ee com, please contact our support team immediately. We take these situations seriously and will act promptly.

We also encourage all adult players to take reasonable steps to prevent underage access to their own 1ee com account by keeping login credentials private and enabling device-level security measures where available.

11Marketing Communications

We will only send you marketing messages — including promotional offers, bonus announcements, PSL and cricket event promotions, and platform updates — if you have given us clear consent to do so at the point of registration or through your account settings.

You can withdraw your marketing consent at any time by updating your notification preferences in the account settings section of the platform, or by contacting our support team. Withdrawal of marketing consent will not affect your ability to use any part of the 1ee com platform. We will continue to send you essential account communications regardless of your marketing preference — these include deposit confirmations, withdrawal notifications, security alerts and important policy updates.

Players who have self-excluded will be removed from all marketing lists immediately upon the self-exclusion taking effect. We will not send any promotional communications to self-excluded players for the duration of their exclusion.

12Policy Updates

1ee com may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to the platform, or updates to applicable legal standards. When material changes are made, we will notify registered players via the platform — either through an in-account notification or by email to the address associated with your account.

The "Last Updated" date shown at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically. Continued use of the 1ee com platform after a change to this policy has been communicated constitutes your acceptance of the updated version.

Minor corrections — such as clarification of existing practices or updates to contact information — may be made without individual notification but will always be reflected in the updated date.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with the 1ee com support team. We respond to all privacy-related queries in plain Pakistan English and aim to provide a clear, useful answer.

• Email: [email protected] — plain text display, not a clickable link
• Help Centre: Available within the platform after you log in to your account
• FAQ: Visit the FAQ page for answers to common data and account questions

For data erasure, access or portability requests, please include your registered account email address and a brief description of what you are requesting so we can action it efficiently. We may need to verify your identity before processing certain requests.